Solutech 360

Network infrastructure, which underpins efficiency, scalability, and business growth, needs robust management. This time- and resource-intensive task is largely outsourced to managed service providers (MSP) that strive to meet all digital needs of organizations and ease their IT infrastructure management with stock offerings. Enterprises, however, require more than one-size-fits-all solutions to serve their distinct business goals.

Solutech 360, an IT services and consulting firm, is more than an MSP for organizations, with a focus on resolving their distinct IT network and security issues with the right tech solutions. Adopting a customer-centric approach, it integrates with organizations to provide tailored solutions to serve their growth needs in an increasingly digitalized environment.

"We're more solutions-centric, where everything we offer is customized to a client's business goals," says Isaac Salvant, CMO-VP of sales and business at Solutech 360.

A premium technology provider, its offerings encompass IT infrastructure management, strategic planning, and digital marketing solutions. It brings an array of tools and support to manage network systems of businesses of all sizes, helping them focus more on growth in the cloud and digital era.

The Virtual CIO for Businesses

Solutech 360's dedication to empowering business growth for organizations is best exemplified by its VCIO services that deliver high-level strategic planning and execution to meet their network management goals. Its strategies take into account all possible issues organizations face in handling their IT infrastructure, like poor technology and vendor management, inefficient processes, security breaches, and lack of scalability.

VCIO is included as an add-on with all of Solutech 360's service plans and is also offered as a standalone service. When acting as a VCIO for clients, it consults them on implementing the best technologies and practices. It provides IT leadership and guidance to organizations at a fraction of the cost of a full-time CIO. This is a major value-add for small and medium-sized businesses that usually cannot afford an in-house CIO or that require occasional technical support. For large businesses with internal IT teams, the VCIO service fulfills their need to gain high-level insights into their systems.

A client having their own internal IT department, for example, uses the VCIO service once per quarter, when the Solutech 360 team engages with their top management leaders to fine-tune IT management strategies. It probes into their IT dashboards and metrics, compares them to the latest industry trends and best practices, and modifies them, enabling clients to become leaner, more efficient, and more effective in their approach.

Network and Security Management Simplified

At the core of Solutech 360's offerings is its highly secure, flexible, and customizable managed network services. With extensive experience in offering networking-as-a-service, it excels at managed networking and has all the tools to meet organizations’ intricate network management needs.

Prior to determining the ideal tech solution for clients, Solutech 360 assesses their IT networks for free. These in-depth assessments are performed with a focus on understanding their business goals and priorities—cost savings, increasing revenue, bolstering efficiency, or ensuring compliance—in managing their IT infrastructure.

"Our assessment is a snapshot of a client’s current IT infrastructure status, through which we understand their business goals and make them accomplish it faster and more cost-effectively," says Salvant.

Following the assessments, Solutech 360 determines the best-suited tech or tool stack. If the assessment reveals a need for technology or tools not available in its current stack, it will seek out the ideal product and add it to its portfolio.

Along with its hosted networking solutions, Solutech 360 has partnerships with multiple technology vendors that enable it to provide clients access to high-end data networking solutions. It has a diverse and ever-growing tech stack and multiple collaborations with top-of-the-line tech providers like Cisco, Dell, Microsoft, and Ubiquiti to cater to their IT infrastructure management needs. It has partnered with Avatara, a private cloud company, to bring clients CompleteCloud, a smart platform offering private cloud infrastructure with built-in data redundancy, and ConnectWise to make remote management tools accessible.

It also builds products in collaboration with tech solution providers to meet unique business needs. A client had connectivity and grid firewall issues while networking with Chinese businesses. In response, Solutech 360 sought out a partner and co-developed China Premium Access—a cloud services product that enabled it to offer the client better connectivity with China.

We're More Solutions-centric, Where Everything We Offer Is Customized And Tailored To The Client's Network Security Needs

In its security services, Solutech 360 adopts a holistic approach that encompasses network, application, endpoint security, and identity and access management. It also places emphasis on what it terms ‘the human firewall,’ which is the role played by an organization's employees in stopping cyberattacks. It provides training and awareness to a client's workforce about safeguarding against and mitigating cyberattacks on their IT network.

Compliance is an integral part of Solutech 360's security services. It builds HIPAA and FTC-compliant cybersecurity frameworks for clients based on their requirements to be compliant with specific regulatory models. Its cybersecurity frameworks have built-in Cybersecurity Maturity Model Certification (CMMC) from the U.S. Department of Defense. For clients who don't fall under HIPAA, CMMC, or other regulations, it uses a Compliance Plus approach to develop an effective cybersecurity framework.

Solutech 360 adopts a dual proactive and reactive approach to protecting IT infrastructure and business data security with cutting-edge technology, 24/7 monitoring, comprehensive protection, and customized security plans. A crucial part of its managed security services is Tek911, a remote monitoring and management tool that provides tech support, security, and compliance in the cybersecurity domain. It also enables Solutech 360 to act as a help desk or security operation center for incident response, giving clients much-needed peace of mind when it comes to thwarting cyberattacks.

Building the Foundation for Customizing the Right Fit

For clients having security concerns with their IT infrastructure, Solutech 360 performs a two-step cybersecurity assessment to detect existing network vulnerabilities and determine compliance with relevant standards. If they want an overall evaluation, it performs a comprehensive tech assessment. Based on these, it prepares a detailed report giving clients the entire picture of their IT ecosystem and outlines the steps to be taken to remove any deficiencies in their infrastructure management.

The tech company implements the solution incredibly fast, removing the hassle organizations face in finding the right product and implementing it themselves.

For instance, a large tax firm approached Solutech 360 to assess the security status of their IT network. During the assessment, it was discovered the firm lacked cybersecurity measures. This arrangement flouted major guidelines of the Federal Trade Corporation (FTC), and they faced the possibility of being fined up to $10,000 for non-compliance.

Solutech 360 quickly remedied the situation with its proactive maintenance services, providing system patches and ensuring its infrastructure was up-to-date and FTC-compliant. This helped the firm avoid the fine and uphold their reputation among clients. As a value-add, it also designed and executed a customized digital marketing campaign for them. This included redoing their website and conducting SEO, paid search campaigns, and keyword optimization, contributing to 24 percent growth.

Covering the entire scope of the digital needs of clients, Solutech 360 offers digital marketing as a standalone service. A franchise of the global digital marketing agency WSI, it co-creates effective digital marketing strategies with clients to meet their business expansion needs.

In-Built Network and Security to the Rescue

Networking and security are the two pillars that support Solutech 360's offerings, duly reflected in the CompleteCloud platform’s features. It securely manages all crucial components of an organization's IT network, like access points, routers, and switches. Covering both internet connectivity and hardware support, the platform ensures clients can directly adopt an OpEx model instead of a CapEx one. This particularly helps newly launched businesses save on capital expenses and focus more on enhancing operational efficiency.

A private cloud service, CompleteCloud provides organizations access to dedicated servers with unlimited storage and cloud desktops, ensuring a seamless user experience. It also has a productivity suite that includes tools for email archiving, file sharing, collaboration, unified communication reference, and a phone system. It comes with a customer portal, a disaster recovery and business continuity plan, and U.S.-based 24/7 support via phone, text, or chat. As part of its proactive support, it has an AI support system for patching software bugs.

For a healthcare facility with multiple locations, Solutech 360 implemented the CompleteCloud platform to help them save on hardware costs. It also covered all their hardware procurement and replacement, and new user onboarding needs at no extra cost, reducing their capital and operating expenses. Using the platform and laptops that don't require configuring, the facility's doctors and nurses seamlessly access patient records from each location within the same cloud environment.

Solutech 360 offers all these services in a predictable pricing model; an innovative, all-inclusive fixed-rate program that charges per user per month, and provides updating and upgrading services for free. This relieves businesses of worrying about the extra cost of upgrading hardware components or software upgrades and helps them stay a step ahead of the competition.

Making a difference in business growth, Solutech 360 is a valuable partner empowering organizations in their journey to elevate efficiency, scale their operations, and reach greater heights.